Refund policy

Effective Date: May 1, 2026
Website: Happy-Hills.co

Thank you for shopping with Happy-Hills.co. We take pride in offering carefully made products and want you to be happy with your purchase. Please review our return policy before placing an order.

Returns
Due to the personal-care nature of our products, we generally do not accept returns on opened, used, or tested products for hygiene and safety reasons.

Unused and unopened products may be eligible for return within 10 days of delivery, provided the item is in its original condition, original packaging, and has not been used, opened, damaged, or altered.

To request a return, please contact us at [Insert Customer Service Email] with your order number and reason for the return. Returns must be approved before they are sent back.

Non-Returnable Items
The following items are not eligible for return:

  • Opened, used, or tested products
  • Products without original packaging
  • Sale, clearance, promotional, or final-sale items
  • Gift cards, if offered
  • Products damaged after delivery due to misuse, heat exposure, improper storage, or handling
  • Items returned without prior approval

Damaged or Incorrect Orders
Please inspect your order when it arrives. If you receive a damaged item, defective item, or the wrong product, please contact us within 3 business days of delivery.
Please include:

  • Your order number
  • A description of the issue
  • Photos of the product
  • Photos of the shipping package, if applicable

After reviewing the issue, we may offer a replacement, store credit, refund, or another appropriate resolution.

Heat-Sensitive Products
Some Happy-Hills.co products may contain natural ingredients that can soften or melt when exposed to heat during shipping or after delivery.

Please retrieve your package promptly after delivery and avoid leaving products in direct sunlight, mailboxes, porches, or hot vehicles for extended periods.
Softening or melting caused by heat exposure after delivery may not qualify for a refund or replacement. If a product softens during transit, place it in a cool area until it firms back up.

Refunds
If your return is approved and received, we will inspect the item and notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow time for your bank, credit card company, or payment provider to process and post the refund.

Original shipping charges are generally non-refundable unless the return is due to an error by Happy-Hills.co.

Return Shipping
Customers are generally responsible for return shipping costs unless the return is due to our error, such as receiving the wrong item.

We recommend using a trackable shipping service when returning an item. Happy-Hills.co is not responsible for returned items that are lost, delayed, or damaged in transit.

Exchanges
We may offer exchanges for eligible unused and unopened products, depending on product availability.

If you would like to request an exchange, please contact us at [Insert Customer Service Email] with your order number and details of the requested exchange.

Order Changes or Cancellations
If you need to cancel or change an order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been processed, packed, or shipped.

Contact Us
For return questions or order support, please contact us at:
Happy-Hills.co
Email: support@happy-hills.co
Website: https://happy-hills.co

Please include your order number when contacting us about a return, refund, exchange, or order issue.